I guess this is where SiriusXM cut corners to pay Howard Stern

 Armani: Hi, my name is Armani, Thank you for contacting SiriusXM.  How may I help you? Armani: Hello John. Armani: How are you doing today? John Jamele: I switched out a broken SkiFi2 for a new one, and I cant find an FM frequencey Armani: I apologize for the inconvenience caused. John Jamele: I am now told that I need to purchase an FM modulator, where can I find that? Armani: In order to better assist you I will need to access your account.  Would you please provide your telephone or account number? John Jamele: (---------) Armani: Thank you. Armani: Please give me a moment to access your account. Armani: Thank you for your patience. Armani: For the security purpose, could you please verify the Radio Id  and the address with the Zip code? John Jamele: (---------) John Jamele: (--------) Armani: Thank you once again. Armani: Are you near your radio at this time?

Does your radio have a clear view to the sky (please make sure it is not in the garage)? John Jamele: my radio is not in my car.  I have already talked to people about this, I do not want a refresh signal, it does not do any good John Jamele: none of the preprogrammed FM stations on the radio work Armani: Okay. Armani: Please tune to the preview channel (Sirius 184 or XM 1) and let me know when you are ready so I can send a signal

I have sent a signal to your radio, which you will receive in less than 5 minutes. If you do not hear programming on the satellite stations, then you may need another signal. You can easily do this yourself by going online to  http://www.siriusxm.com/refresh or calling our activation hotline at 855-MY-REFRESH John Jamele: none of the recommended stations are available for scrolling on the XM  John Jamele: I did not need that, it will fix nothing. Armani: May I know the error which you are getting? John Jamele: I can not use any of the preprogrammed FM stations available through the scroll wheel on the radio John Jamele: I cannot access any of the recommended stations because they are not preprogrammed Armani: In order to process your request you will need to call Listener Care Product Support at 866-463-5326. Armani: 
Is there anything else I may assist you with? John Jamele: "anything else?" You didnt assist me at all John Jamele: I have already done that Armani: Please give me a moment. John Jamele: you seriously cannot link me to the accessory I need to make this radio work in my car? Armani: May I know the error which you are getting in the radio please? John Jamele: wow, really? Ok- the SkiFi2 comes with pre-programmed FM stations to chose from under "Choose Frequency."   John Jamele: None of the options works Armani: Okay. John Jamele: The options that are recommended on the site are not included in the pre-programmed list of FM stations Armani: May I have your Zip code? John Jamele: SO- I am told I need to install an FM Modulator.  I don't see one on the site- can you tell me which one I need? John Jamele: (------) (still.  Just like I told you a few moments ago.) Armani: Thank you, just confirming. Armani:  http://www.siriusxm.com/frequency?action=form&zip=20912 John Jamele: Let me guess- that's a link to the page showing recommended frequencies Armani: Please refer to the above link.  John Jamele: Which I can't access, because they are not pre-programmed into the SkiFi2 Armani: Yes, you can tune to those frequencies. John Jamele: ok let me check. Armani: Thank you. John Jamele: I have seen this list.  I cannot scroll to any of these options. Armani: Please set the frequency to 1) 90.5
2) 94.3
3) 96.7
4) 98.3
5) 103.1 John Jamele: they are not included in the pre-programmed list on the SkiFi2.  SO- I was told I need an FM Modulator.  Which model works with my radio?  I can't find it on the XM site John Jamele: Wow, really? John Jamele: Do you understand that I cannot set the frequency on the SkiFi to any of those options? Armani: In order to process your request you will need to call Listener Care Product Support at 866-463-5326. John Jamele: Of course.  Thanks very much, this is actually great material for a comedy sketch or my blog.  Armani: John, please call the above number, they will help you. John Jamele: I'll be sure to do that, thanks very much Armani: Thank you. Armani: 
Is there anything else I may assist you with? John Jamele: Um, no thanks.  Armani: I hope that I have answered all of your questions. Thank you for contacting SiriusXM and have a nice day. Armani has disconnected.