Thursday, August 8, 2013
Well, after profits, maybe. But probably not.
1. You can only put one thing "First." Like I put this point first. I can't put another point first, unless I make this point second, third or whatever. So if you put your Job first, you don't put your family or friends first. This isn't complicated- too complicated for the people who write ads for Eastern Bank, but not complicated.
2. If you think that Eastern Bank- or Western, Northern, Southern, Capital One, Citibank, Bank Of America, Wells Fargo, Chevy Chase or any other bank ever created by anybody in this history of the planet has ever put you or any other customer "first," you are probably way too stupid to have noticed the fallacy attached to Point #1.
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I'd say that we come in somewhere between the toner for the copiers and the hand sanitizer.
ReplyDeleteI believe that this subject was handled very well in a Dilbert cartoon in which the pointy-haired boss announced that employees were no longer ranked the company's "Number One Resource." Turned out that under the new rankings, employees were ranked ninth- just ahead of carbon paper.
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