Arrived at Patrick Leahy International Airport at about 4 PM yesterday, to find that my bag would be on the 11 PM flight. That's a fail, as I'm pretty sure that my luggage was supposed to travel with me on the same plane- that's normally how it works, right? I haven't checked a bag for any flight other than business travel for maybe thirty years, so I'm not sure....
My bag is supposed to be delivered to my address here in Vermont sometime this morning, and I can track it as it approaches, so that's a good thing- American Airlines taking responsibility for it's snafu. So as long as it shows up and it IS my bag and the contents are intact, it's a forgivable error.
Meanwhile, maybe you should get things like this fixed before you offer "more" than the basics- like, getting bags put on the same planes as the passengers they belong to? Maybe?
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