Tuesday, October 9, 2012

I guess this is where SiriusXM cut corners to pay Howard Stern



 Armani: Hi, my name is Armani, Thank you for contacting SiriusXM.  How may I help you? ArmaniHello John. ArmaniHow are you doing today? John Jamele: I switched out a broken SkiFi2 for a new one, and I cant find an FM frequencey ArmaniI apologize for the inconvenience caused. John Jamele: I am now told that I need to purchase an FM modulator, where can I find that? ArmaniIn order to better assist you I will need to access your account.  Would you please provide your telephone or account number? John Jamele: (---------) ArmaniThank you. ArmaniPlease give me a moment to access your account. ArmaniThank you for your patience. ArmaniFor the security purpose, could you please verify the Radio Id  and the address with the Zip code? John Jamele: (---------) John Jamele: (--------) ArmaniThank you once again. ArmaniAre you near your radio at this time?

Does your radio have a clear view to the sky (please make sure it is not in the garage)?
 John Jamele: my radio is not in my car.  I have already talked to people about this, I do not want a refresh signal, it does not do any good John Jamele: none of the preprogrammed FM stations on the radio work ArmaniOkay. ArmaniPlease tune to the preview channel (Sirius 184 or XM 1) and let me know when you are ready so I can send a signal

I have sent a signal to your radio, which you will receive in less than 5 minutes. If you do not hear programming on the satellite stations, then you may need another signal. You can easily do this yourself by going online to  http://www.siriusxm.com/refresh or calling our activation hotline at 855-MY-REFRESH
 John Jamele: none of the recommended stations are available for scrolling on the XM  John Jamele: I did not need that, it will fix nothing. ArmaniMay I know the error which you are getting? John Jamele: I can not use any of the preprogrammed FM stations available through the scroll wheel on the radio John Jamele: I cannot access any of the recommended stations because they are not preprogrammed ArmaniIn order to process your request you will need to call Listener Care Product Support at 866-463-5326. Armani
Is there anything else I may assist you with?
 John Jamele: "anything else?" You didnt assist me at all John Jamele: I have already done that ArmaniPlease give me a moment. John Jamele: you seriously cannot link me to the accessory I need to make this radio work in my car? ArmaniMay I know the error which you are getting in the radio please? John Jamele: wow, really? Ok- the SkiFi2 comes with pre-programmed FM stations to chose from under "Choose Frequency."   John Jamele: None of the options works ArmaniOkay. John Jamele: The options that are recommended on the site are not included in the pre-programmed list of FM stations ArmaniMay I have your Zip code? John Jamele: SO- I am told I need to install an FM Modulator.  I don't see one on the site- can you tell me which one I need? John Jamele: (------) (still.  Just like I told you a few moments ago.) ArmaniThank you, just confirming. Armani http://www.siriusxm.com/frequency?action=form&zip=20912 John Jamele: Let me guess- that's a link to the page showing recommended frequencies ArmaniPlease refer to the above link.  John Jamele: Which I can't access, because they are not pre-programmed into the SkiFi2 ArmaniYes, you can tune to those frequencies. John Jamele: ok let me check. ArmaniThank you. John Jamele: I have seen this list.  I cannot scroll to any of these options. ArmaniPlease set the frequency to 1) 90.5
2) 94.3
3) 96.7
4) 98.3
5) 103.1
 John Jamele: they are not included in the pre-programmed list on the SkiFi2.  SO- I was told I need an FM Modulator.  Which model works with my radio?  I can't find it on the XM site John Jamele: Wow, really? John Jamele: Do you understand that I cannot set the frequency on the SkiFi to any of those options? ArmaniIn order to process your request you will need to call Listener Care Product Support at 866-463-5326. John Jamele: Of course.  Thanks very much, this is actually great material for a comedy sketch or my blog.  ArmaniJohn, please call the above number, they will help you. John Jamele: I'll be sure to do that, thanks very much ArmaniThank you. Armani
Is there anything else I may assist you with?
 John Jamele: Um, no thanks.  ArmaniI hope that I have answered all of your questions. Thank you for contacting SiriusXM and have a nice day. Armani has disconnected.

Southwest lets us know what it thinks of it's non-business clientele

Wow, the pretension just DRIPS out of this one, doesn't it? I mean, check it out- here are two IMPORTANT business travelers who face the same problem every time they need to fly: they find themselves stuck in lines behind the great Unwashed Masses of Non-Business Travelers. You know, the people who are just trying to visit a sick family member on the other side of the country, or go on a vacation with the family, or all of those other Non-Business Related and Therefore Inferior Reasons to Travel by Air. It would be so great if we non-Corporate Drones would just stay off THEIR planes and use the highways and Amtrak, as God Intended, wouldn't it? But until the universe rights itself, the poor Put-Upon Business Traveler must tolerate Us Lessers.

 Except, help is on the way! Now even Southwest allows Our Betters to breeze right past us, darting through security and settling their Superior asses down while we are still putting our belts and shoes back on back at the gate. Let's never mind for a moment that they still can't actually get into the air until we cattle have been herded to OUR seats- the IMPORTANT thing is that they avoided that painful ten minutes in line, where they were (horrors!) treated like (ick) Everybody Else. That ten minutes in security, standing RIGHT NEXT to the non-Business Person and BEHIND people who WEREN'T using air travel to get to The Big Meeting of the Week is always pure torture. Mainly because everyone looks pretty much the same, no one can tell you are an Important Business Person and they might not even be looking when you finally get through security and sprint up to the SkyClub for a quick drink. One domestic carrier is, thank God, devoted to setting things right. Here you go, business travelers- when you fly Southwest, you can avoid all those smelly little people who aren't even on their way to show a room full of Koreans a PowerPoint presentation and get right to the plane. And connecting flights? That's for the sweaty herd of trolls who, mystifying as it may sound, continue to perplex the Job Creators by brazenly using air travel instead of cars, trains, buses, stage coach (again, as God Intended.)

Monday, October 8, 2012

"State of Apathy" would be a better title



My original plan for this post was to go on another rant about how sexist television commercials are, using this State Farm Ad as Exhibit 450,000 or so.  After all, the female character here is portrayed as a really, really stupid naive little twit.  Not to mention that she doesn't seem the least concerned that there's this steaming wreck of a car sitting right there in front of her; she just bleats "hey, what's up" as if it's not even there.  Personally, I would have gone with "Oh My God, what happened are you OK?"  But that's just me, and if you've been following this blog for any length of time, you know I'm kind of odd that way.

But one thought lead to another, and I found myself concentrating more on the accident victim's reaction.  Ok, so it's pretty clear that he wasn't actually in the vehicle when it was totaled.  I get the idea that it's a hit and run deal.  And it must have happened very recently.  Don't you think that the guy's response is just a little too nonchalant here?  He acts like he views the destruction of his car as nothing more than a slight annoyance, if not a great excuse to try out this awesome new State Farm App he's got.  "Oh, I'm just using this cool App to diagram this horrific accident which rendered my car a worthless, smoking piece of metal, yawn."

Looking at it this way, the female character's "Oh that's nice hey I've got a date with a guy I met on the internet he's a French model" makes a lot more sense.  She's talking to an emotionally vacant guy, and she responds by being emotionally vacant herself.  There's hardly a reason for her to be more upset about the wreck than the car's owner, right?

If the guy had shown even the slightest hint that he had actually been involved in, witnessed, or was in any way the victim of an accident (seriously, even walking outside and seeing your car with a new dent in the bumper justifies more than what this guy is giving me) I could go the Sexist Image of the Clueless, Thoughtless, Self-Absorbed Woman route.  But I just can't past the guy's weird non-reaction.  Like I said, I'm odd that way.