I guess this is where SiriusXM cut corners to pay Howard Stern

 Armani: Hi, my name is Armani, Thank you for contacting SiriusXM.  How may I help you? Armani: Hello John. Armani: How are you doing today? John Jamele: I switched out a broken SkiFi2 for a new one, and I cant find an FM frequencey Armani: I apologize for the inconvenience caused. John Jamele: I am now told that I need to purchase an FM modulator, where can I find that? Armani: In order to better assist you I will need to access your account.  Would you please provide your telephone or account number? John Jamele: (---------) Armani: Thank you. Armani: Please give me a moment to access your account. Armani: Thank you for your patience. Armani: For the security purpose, could you please verify the Radio Id  and the address with the Zip code? John Jamele: (---------) John Jamele: (--------) Armani: Thank you once again. Armani: Are you near your radio at this time?

Does your radio have a clear view to the sky (please make sure it is not in the garage)? John Jamele: my radio is not in my car.  I have already talked to people about this, I do not want a refresh signal, it does not do any good John Jamele: none of the preprogrammed FM stations on the radio work Armani: Okay. Armani: Please tune to the preview channel (Sirius 184 or XM 1) and let me know when you are ready so I can send a signal

I have sent a signal to your radio, which you will receive in less than 5 minutes. If you do not hear programming on the satellite stations, then you may need another signal. You can easily do this yourself by going online to  http://www.siriusxm.com/refresh or calling our activation hotline at 855-MY-REFRESH John Jamele: none of the recommended stations are available for scrolling on the XM  John Jamele: I did not need that, it will fix nothing. Armani: May I know the error which you are getting? John Jamele: I can not use any of the preprogrammed FM stations available through the scroll wheel on the radio John Jamele: I cannot access any of the recommended stations because they are not preprogrammed Armani: In order to process your request you will need to call Listener Care Product Support at 866-463-5326. Armani: 
Is there anything else I may assist you with? John Jamele: "anything else?" You didnt assist me at all John Jamele: I have already done that Armani: Please give me a moment. John Jamele: you seriously cannot link me to the accessory I need to make this radio work in my car? Armani: May I know the error which you are getting in the radio please? John Jamele: wow, really? Ok- the SkiFi2 comes with pre-programmed FM stations to chose from under "Choose Frequency."   John Jamele: None of the options works Armani: Okay. John Jamele: The options that are recommended on the site are not included in the pre-programmed list of FM stations Armani: May I have your Zip code? John Jamele: SO- I am told I need to install an FM Modulator.  I don't see one on the site- can you tell me which one I need? John Jamele: (------) (still.  Just like I told you a few moments ago.) Armani: Thank you, just confirming. Armani:  http://www.siriusxm.com/frequency?action=form&zip=20912 John Jamele: Let me guess- that's a link to the page showing recommended frequencies Armani: Please refer to the above link.  John Jamele: Which I can't access, because they are not pre-programmed into the SkiFi2 Armani: Yes, you can tune to those frequencies. John Jamele: ok let me check. Armani: Thank you. John Jamele: I have seen this list.  I cannot scroll to any of these options. Armani: Please set the frequency to 1) 90.5
2) 94.3
3) 96.7
4) 98.3
5) 103.1 John Jamele: they are not included in the pre-programmed list on the SkiFi2.  SO- I was told I need an FM Modulator.  Which model works with my radio?  I can't find it on the XM site John Jamele: Wow, really? John Jamele: Do you understand that I cannot set the frequency on the SkiFi to any of those options? Armani: In order to process your request you will need to call Listener Care Product Support at 866-463-5326. John Jamele: Of course.  Thanks very much, this is actually great material for a comedy sketch or my blog.  Armani: John, please call the above number, they will help you. John Jamele: I'll be sure to do that, thanks very much Armani: Thank you. Armani: 
Is there anything else I may assist you with? John Jamele: Um, no thanks.  Armani: I hope that I have answered all of your questions. Thank you for contacting SiriusXM and have a nice day. Armani has disconnected.

Southwest lets us know what it thinks of it's non-business clientele

Wow, the pretension just DRIPS out of this one, doesn't it? I mean, check it out- here are two IMPORTANT business travelers who face the same problem every time they need to fly: they find themselves stuck in lines behind the great Unwashed Masses of Non-Business Travelers. You know, the people who are just trying to visit a sick family member on the other side of the country, or go on a vacation with the family, or all of those other Non-Business Related and Therefore Inferior Reasons to Travel by Air. It would be so great if we non-Corporate Drones would just stay off THEIR planes and use the highways and Amtrak, as God Intended, wouldn't it? But until the universe rights itself, the poor Put-Upon Business Traveler must tolerate Us Lessers.

 Except, help is on the way! Now even Southwest allows Our Betters to breeze right past us, darting through security and settling their Superior asses down while we are still putting our belts and shoes back on back at the gate. Let's never mind for a moment that they still can't actually get into the air until we cattle have been herded to OUR seats- the IMPORTANT thing is that they avoided that painful ten minutes in line, where they were (horrors!) treated like (ick) Everybody Else. That ten minutes in security, standing RIGHT NEXT to the non-Business Person and BEHIND people who WEREN'T using air travel to get to The Big Meeting of the Week is always pure torture. Mainly because everyone looks pretty much the same, no one can tell you are an Important Business Person and they might not even be looking when you finally get through security and sprint up to the SkyClub for a quick drink. One domestic carrier is, thank God, devoted to setting things right. Here you go, business travelers- when you fly Southwest, you can avoid all those smelly little people who aren't even on their way to show a room full of Koreans a PowerPoint presentation and get right to the plane. And connecting flights? That's for the sweaty herd of trolls who, mystifying as it may sound, continue to perplex the Job Creators by brazenly using air travel instead of cars, trains, buses, stage coach (again, as God Intended.)